First Aid Guide Training Workshop Participants
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Course Cancellation Applied to all Locations for in-class.

  • First Aid Guide Training may cancel any course due to low number enrolment or instructor illness, your registration will be transferred to another course at no charge or a full refund will be issued.
  • If you cancel any course 72 hours prior to the day of training you will get refunded.
  • $20 administration fees will be applied to any refund due to your cancellation request.
  • If you cancel the course within 72 to 24 hours prior to the days of training we will refund you 50% of the amount that you paid.
  • If you cancel in less than 24 hours then your payment is non-refundable because we have limited spots.
  • If you cancel your registration you need to contact us via email only to issue a refund.
  • If you reschedule the course you can not ask for a refund later. Rescheduling is allowed only once due to emergency at least one day before the training (on the morning of the training rescheduling will not be accepted for any reason).
  • If you meet eligibility criteria for rescheduling and want to reschedule the course in, there will be a non-refundable $20 administration fee for rescheduling. (Administration fees is non-refundable)
  • No Show, No Refund and No Credit.
  • Any booking can not  be on hold for more than 6 month from the date of booking.

 

All the requests for rescheduling or any other request if there is an emergency situation must be submitted by email, not by phone call. The email address is Info@firstaidguidetraining.ca.

Please note all refund take up to 10 business day to reflect on your account.

Course Cancellation Policy for Blended Courses Only

  • No Rescheduling or Cancellation requests will be accepted until 3 days (72 hours) before the in-class training date.
  • Rescheduling of in-class sessions is allowed before 3 days (72 hours) of the original in-class course date for a non-refundable $20 administration fee.  
  • There will be only 50% refund issued for cancellation requests before 3 days (72 hours) of the original in-class course date     

Course Cancellation Due to Unexpected Situations

  • In rare circumstances, First Aid Guide Training reserves the right to cancel or re-schedule a course in the case of an emergency due to instructor illness or low-class enrolment. In such an event, participants may choose either a full refund or transfer to another date. 
  • First Aid Guide Training will attempt to notify participants  of any cancellations with 24 – 48 hours prior to the course. 
  • During the winter months, we will attempt to notify participants of any cancellations due to storm conditions at least 24 hours prior to a course.

Course Requirements

  • Participants are required to attend the entire class and participation is mandatory.
  • Participants are evaluated based on their ability to perform the skills during the course. In addition, a written multiple-choice test.
  • Refunds will not be provided for unsuccessful attempts.
  • There is a requirement of CPR (pocket) Mask for in-person training. You can either bring your own CPR Mask or buy one at our location. 
  • If you are late more than 20 minutes for ANY course you will NOT be permitted to attend the training. You will be required to reschedule and pay any associated fees with the booking.  By registering a course with us, you are confirming that you will be able to attend the training and arrive on time.
  • We need 100% attendance for in-person courses in order to issue the respective course certificates. 
  • We follow the Canadian Red Cross Program Standards and for anyone not meeting the standard we can’t issue a certificate for them.
  • Note: 13% HST Will be add at the checkout.
  • Partial refund will not be issue due to price change or special promo.

We take customer privacy seriously and do not sell or give out any customer information. Your privacy is extremely important to us. The trust placed in us by our customers is absolutely essential to our success. We understand that and do all we can to earn and protect that trust. We do not share your personal information with any outside companies.   We do share your personal information with the Canadian Red Cross and Heart and stroke Foundation as required by our contractual agreements with these non-profit organizations.

Approximately up to 7 business days after your course, you will receive an email from the Canadian Red Cross inviting you to create a profile on the My Red Cross website.  Your online certificate will be available to view, download and print AFTER you create your profile and login. Please contact us via email to info@firstaidguidetraining.ca if you have any difficulty retrieving your certification. All requests will be accepted via email only.

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Other Websites – Our website may contain links to other third-party sites that are not governed by this privacy policy. Although we endeavor to only link to sites with high privacy standards, our privacy policy will no longer apply once you leave our website. Additionally, we are not responsible for the privacy practices employed by third-party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared, and disclosed.

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Who We Are

Canadian Red Cross Training Partner and  an authorized Heart & Stroke Training Centre , we are equipped to provide exceptional first aid certification training services, as well as ACLS, PALS, and PEARS training courses to meet your unique needs. We specialize in delivering private group training sessions either at our facility or yours, and can provide customized kits containing a variety of first aid supplies. Additionally, our workplace safety solutions are approved by the WSIB, ensuring you receive top-notch training and products to keep your team safe.

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